Need help? Email support@stonedoorstudios.com and include your device model and what happened. We usually reply within a few days.
I bought something but didn't get it
Open the game, go to Settings (top-right menu) and tap Restore Purchases. One-time purchases such as the Starter Pack, Golden Card, Hero Collection and Hero's Journey Fund are restored to your Apple ID. If gems or a bundle are missing, email us with the date of the purchase.
Will I lose my progress if I change phones?
Progress is backed up to your own iCloud account when iCloud is turned on (Settings > your name > iCloud). Sign in with the same Apple ID on the new device and the game will offer to restore it.
How do I start over?
In the game, open Settings and tap Reset Progress. This erases progress on the device. Purchases can be restored afterwards.
What are keys?
A Golden Key opens a Golden Chest and an Obsidian Key opens an Obsidian Chest in the Shop, for free. Drop odds for every chest are listed in the Shop under View drop odds.
Refunds
Purchases are handled by Apple. To request a refund, visit https://reportaproblem.apple.com.
Privacy
The game collects no personal data. Read the Privacy Policy.